Privacy Policy

Lully Ltd is committed to protecting the privacy of our customers and will not disclose any information except where it is vital to provide the services which we offer, including the process of arranging an item being sent to you. At Lully Ltd we are committed to maintaining your privacy.

1. This privacy policy sets out how Lully Ltd uses and protects information that you give when you use this website.

2. We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

3. We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.

4. Data we collect about you

We may collect the following information about you:

i) Your Name ii) Company Name iii) Telephone Number iv) Email Address v) Any postal addresses that you provide

This information will be taken from you at the time that you make a purchase through our online store, or make contact with us through the contact us page on our online profile or sign up to our newsletter. You can unsubscribe at any time by hitting unsubscribe at the bottom of the newsletter or emailing us or writing to us.

5. How we handle your data

We use this information for the following reasons:

i) To process any orders you make through our ecommerce platform ii)  Improve our products and services iii) For marketing our products and services to you iv) For market research in order to serve our customers efficiently, reputable third-party banking institutions (including PayPal and Stripe) handle our transactions. A trusted third-party distribution company handles order fulfilment. They receive the information needed to verify and authorise payments and to process orders. If a collection from a customer is required, a courier company will be provided with collection details such as the customer’s name, address, email address and telephone number. All such organisations are under strict obligation to keep your data private.
6. We will not pass or sell your information to our third party companies. Links to any third parties are provided to help and improve the service that we provide, however we have no control over the content of these websites and are not responsible for any material which may offend you. We will do our best to ensure that only relevant and quality links are provided.

7. We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.

8. Cookies

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

(a) Site functionality cookies – these cookies allow you to navigate the site

(b) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

(c) Customer preference cookies – when you are browsing or shopping on the site, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

(d) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the user experience on Lully Ltd could be impacted.

You may encounter a link to an external website page whilst visiting our online store or profile on this website. If the link is to a website that is operated by a third party you should know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting the site.

10. Controlling your information

You may request details of personal information that we hold about you under the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you please contact us. You have a right to access the personal data that we hold on you. If you would like to see a copy please send a written request to Data Protection Management, Lully Ltd, London, W14 0BL, England, UK6033

marking the envelope “Security and Privacy Enquiries”.

If you think the information we hold on you is incorrect please contact Data Protection Management quoting “Security and Privacy Enquiries”. If you believe that any information we hold about you is incorrect or incomplete then please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.