1. Introduction
Lully Ltd is committed to protecting your privacy and ensuring that your personal data is processed in compliance with applicable laws, including the GDPR and PECR. This Privacy Policy explains how we collect, use, and protect your information.

 

2. Data We Collect
We may collect the following information:

Name
Email address
Postal address
Phone number
Payment details (processed securely via third-party providers)
Cookies and tracking information (see Cookie Policy for more details)
 

3. Legal Basis for Processing
We process your data under the following lawful bases:

Consent: For marketing, cookies, and tracking activities.
Contract: To fulfill orders and provide customer support.
Legitimate Interests: For fraud prevention and website security.
 

4. Cookies and Tracking
4.1 We use cookies to personalize your experience and analyze website traffic. Tracking technologies such as the Facebook Pixel are only activated after obtaining your explicit consent.
4.2 Essential cookies (e.g., those required for checkout) do not require consent.
4.3 You can withdraw consent for non-essential cookies at any time via the "Manage Cookies" option in our cookie banner.

 

5. Data Sharing
We only share your data with third parties where necessary:

Payment processors (e.g., PayPal, Stripe)
Couriers for delivery services
Third-party tools (e.g., Facebook Pixel) under strict data protection agreements
 

6. Data Transfers
6.1 Data collected via tools like the Facebook Pixel may be transferred outside the UK/EEA. When this occurs, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your information.

 

7. Your Rights
You have the right to:

Access the data we hold about you.
Correct any inaccuracies.
Withdraw consent for marketing and tracking activities.
Request the deletion of your data (subject to legal obligations).
To exercise these rights, email us at lully@luvlully.com.

 

8. Security
We take all reasonable steps to secure your personal data, including encryption, secure servers, and limited access to your information.

 

9. Complaints
If you believe your data rights have been violated, you may contact us or lodge a complaint with the UK Information Commissioner’s Office (ICO).

 

10. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and where significant, we will notify you via email.

 

11. Contact
If you have any questions about this policy, please contact us at:
Email: lully@luvlully.com